Thursday, October 21, 2010

NJ Certainly Has Talent...AJ Khubani - NJ Biz Article

Finding new channel for retail success

Telebrands CEO keeping firm tuned into buyers’ demands

Monday, October 18, 2010 12:00 AM
By Jared Kaltwasser

A.J. Khubani has built a multimillion-dollar marketing business on a 90 percent failure rate.

The founder, president and CEO of Fairfield-based Telebrands Inc. has made a career out of finding and marketing inexpensive gadgets on television and in retail stores. But the products that become a hit — like AmberVision sunglasses, the Pasta Boat and the Windshield Wonder — are easily outnumbered by the misses: Nine out of 10 products chosen for a test marketing run fall flat.

“I have 27 years of experience,” Khubani said. “You’d think that I would be right more frequently. Sometimes the products I like the most are the ones that fail. And the ones I don’t think are going to make it, like PedEgg, end up being very big.”

Success for Khubani, 50, came quickly. In 1983, he bought an ad in the National Enquirer to sell a $10 portable radio. He broke even, and was hooked.

“It was very exciting to write the ad, place the ad, and then have people actually respond to what you’ve written,” he said. “It feels good. Based on what I wrote, people were sending me money.”

In 1985, Khubani turned a profit. In 1987, he bought his first TV ads.

The next year, Khubani set his sights on selling his top product — AmberVision sunglasses — on retail shelves. “As Seen on TV” was unheard of then, and Khubani’s concept wasn’t well received until he made his pitch to Carteret-based Herman’s Sporting Goods. The buyer was about to say no, too, when his boss walked by and asked what Khubani was selling.

“His boss said, ‘I see it all over TV,’” Khubani said. “‘Give him a test.’”

Herman’s ordered 200 pairs. The glasses flew off shelves and days later, Herman’s ordered 200,000. Other retailers took notice.

These days, Khubani’s the one deciding which products to take a risk on. Inventors flock to Khubani, whose fame has been magnified by his recurring role on Discovery Channel’s “Pitchmen.” He now holds “American Idol”-style Inventors Days, where the most promising of the thousands of submissions he receives annually get five minutes to try to sell the product to Khubani, his wife and a third judge.

Avinandan Mukherjee, marketing professor at Khubani’s alma mater, Montclair State University, said Khubani’s willingness to be the face of his company has benefited Telebrands. “Very few companies have got a CEO as presentable and as active and out there in the media as he is,” Mukherjee said. “He really consciously goes out and does this PR on behalf of his company, and has done it remarkably well.”

Mukherjee said Khubani, who regularly speaks at MSU, freely discusses his successes and failures, including the company’s 2000 filing for Chapter 11 bankruptcy after over-producing what turned out to be an under-selling abdominal exerciser.

Khubani has also lent his name to the New Jersey Ad Club’s “Choose Jersey Talent” campaign, which encourages businesses to hire home-grown talent.

“It’s rare to find somebody who has been so successful who maintains his balance, his approachability and his gracious leadership,” said Daryl Rand, Ad Club board member.

Next month, Khubani will be inducted into the Advertising Hall of Fame of New Jersey. Gary Denburg, an Ad Club board member and past president, said Khubani revolutionized direct-response marketing.

“He certainly has redefined it and proved that it can be extremely profitable as well as a successful form of entertainment,” Denburg said.

Lately, business has been booming: Recession-weary retailers are devoting more shelf space to Telebrands’ low-price gadgets, and TV stations — which run Telebrands’ ads for lower rates when they have unsold ad time — have been awash in “remnant” time, quadrupling Telebrands’ ad runs and sending sales on a dramatic upswing. All told, the brand has seen an estimated 80 percent increase in sales since the recession.

Friday, October 1, 2010

Take Steps to Ensure That Your Brand is the One That You Want

by John Lonsdorf, President, R&J Public Relations

When speaking to many marketing people on the subject of branding, I often hear an exasperated response along the lines of, “We don’t do any branding, and as a matter of fact we don’t even have a brand!”

I try to remind them that, of course they have a brand, because a brand is, by definition, a mark of distinction that is representative of how your product is perceived by its intended target audience. Like it or not, every organization and every product out there has a fundamental “brand” in the eyes of its consumers.

Sadly, it may not be the brand they want!

It is important to realize that the branding of your organization is happening, with or without your participation. Perceptions of your brand are being shaped through experience, word of mouth, and every public act undertaken by the organization and its people. Even though you may not be actively shaping the perceptions of your brand in the marketplace, strong (and lasting) perceptions are still being formed.

This begs the question, if you are not actively managing your brand, then who or what is?

If you are not actively shaping and nurturing your intended brand message in the marketplace, then you can be sure it’s being shaped either by consumer scuttlebutt or worse, by your competition. Either way, are you content to let someone or something other than you determine what the marketplace perceives about your organization?

An appropriate (albeit graphic) analogy might be a car hurtling down the highway. The driver has chosen not to drive -- he may be napping or is busy doing something “more important” -- but that does not mean the car will not arrive somewhere – it will – we just don’t know where it will arrive, how suddenly it will get there, or whether we will need a tow truck, an ambulance or a hearse to clean up the mess.

The bottom line is you DO have a brand, and it is essential that you know exactly what your consumers’ perceptions of that brand are. If you are happy with those perceptions, then your next step is to develop a strategy to defend and enhance it. If, however, you need to change your brand perception, a strategic and comprehensive program to move public perception in your favor is in order.

Consider this: Strong brands are sought out by consumers, who are willing to pay a premium for those brands. Studies show that strong brands command price premiums of, on average, 7% over lesser brands. That HAS to be worth the effort!

Let me know what you think. Respond or email me at Jlonsdorf@RandJpr.com.

Sunday, July 18, 2010

MEET NEW ADCLUB MEMBERS

Welcome new members:
Ed Mazzella, VP/GM, Franco Zito, Dir. Marketing & Research, Mike Guarasi, Area Sales Dir. &
Sarann Jennings, Dir. of Sales from Comcast Spotlight

Glenn Dolce, President, Ed Parker, Sr. Sales Executive, Ralph Antonelli, Sr. Account Executive
& Eric Dederding, Account Executive from Dolce Printing

Diane Litterer, Executive Dir., Lisa Daly, Program Dir., Diane Liga, Development Dir. &
Rob Lightfoot, Member Services Associate from New Jersey Prevention Network

Glad you have chosen to join us, it has been my pleasure to have worked with Ed and Franco and I look forward to meeting the other new members at upcoming events.

NJ MARCOM SUMMER NETWORKING EVENT

By all accounts Wednesday's networking event was a huge success for all eleven organizations and their members. Great opportunity to meet new business partners, discuss the world of advertising and catch-up with some old friends. Special thanks to Wendy Flanagan, Chairperson of the NJ MarCom Council and Pat Hanley, NJ AdClub for all their hard work.

Met an interesting cross-section of new contacts from Trish the Dish (voice-overs), Anastasia Pleasant (photo editor) and Donna Coney Island (actress); I hope you all join the ad club.

Look forward to seeing everyone at the holiday event.

Monday, July 12, 2010

Upcoming Events Calendar

SEPT. 29, 2010 — Wake-up Call, Niki Fielding, President, Digital Brand Expressions,
"Forecasts for Findability Marketing in 2011." Cosi’s, Rt. 10 East, Livingston, 8-9:30 am

NOV. 17, 2010 — Wake-up Call, Allan Gorman, President, BrandSpa,
"Brand Renewal — Making the Leap from Commonplace to Cool."
Cosi’s, Rt. 10 East, Livingston, 8-9:30 am

DEC. 15, 2010 — Annual MarCom Joint Holiday Networking Party, Mayfair Farms, 481 Eagle Rock Ave., West Orange, 5:30 pm

42nd Annual Jersey Awards

Brushfire Wins Best of Show at 42nd Annual Jersey Awards Celebration

Two hundred and seventy-seven awards were distributed by Fox 5 News and My9 News co-anchor Harry Martin and emcee Herb Barry to agencies, designers and non-profit groups at tonight’s Annual Jersey Awards dinner and exhibition at The Chart House in Weehawken.
Cedar Knolls-based Brushfire Inc. earned Best of Show trophy for its "Shore Store/Fall Store" public relations campaign on behalf of the New Jersey Division of Travel & Tourism, which also won Best of Public Relations. Additionally, Brushfire walked away with Best of Radio trophy for its "Ballad of Red Ball" commercial, for a total of seven awards, including two second and two third-place citations.
Top winner for the evening was S3, Boonton, with 26 awards, including Best of Interactive for its "Mad Man Ads" for Eight O’Clock Coffee as well as 11 first, eight second and six third-place commendations.
For a complete list of winners visit the NJ Ad Club website - www.njadclub.org

AdTalk June 2010

37th Wake-up Call Features
Mobile Marketing with Shira Simmons
Shira Simmons, president and founder of Ping Mobile, addressed an audience eager to learn about marketing on the telephone or "mobile marketing" at the 37th Wake-up Call April 21at Cosi’s in Livington.
Discussing retail marketing, for the most part, she traveled verbally well beyond the avenues most of the audience was accustomed to, using terms like MSS, double opt and MNS. With an IVR or Interactive Voice Response, she said, one is able to purchase tickets, book hotel rooms and request wake-up calls.
Using the process, bank customers can deliver messages, purchase items, open accounts, check existing accounts and wire funds. When asked how camera companies will benefit from mobile marketing, Simmons indicated that distributors are able to deal directly with customers as well.

The process, she said, works for physicians and for pharmacists, insurance companies and trade show operators. She added that successful studies have shown that the process is and can be very effective, especially when ads in large type are strewn across pizza boxes in enormous cities like San Diego.

Tuesday, December 22, 2009

How to Be a Good Client

Here's an early Christmas (or a late Hanukkah) present for those of you out there who hire agencies.

Ryan Greives writes a quick primer on what it takes to be a good client (click here) for a PR firm. Almost all of this is certainly applicable to ad agencies, design firms, and interactive shops as well.

If you hire any type of marketing communications firm, this Top 10 list is required reading. By following these simple suggestions, you will get your firm to work harder and to always do their absolute best for you.

If I might add an additional point: Know that all we want is to make you look good. We are not out to take your job (we are on the "agency side" because that's what we love to do). And we are not out to grab the glory. No, our "glory" comes from having a satisfied and appreciative client who pays our bills in a timely manner. Making you look like a superstar to your CEO, your Board, or whomever signs your paycheck is the best possible outcome for us.

Hope you have a very happy holiday season, and my best wishes for a very successful and rewarding 2010!

Posted by:
John Lonsdorf
President
R&J Public Relations
www.RandJpr.com

Wednesday, November 25, 2009

Asset Allocations for Dummies Book Site

With today's financial market in flux, the Wiley book Asset Allocation for Dummies makes a great holiday gift for the 'do it yourself' investor or for anyone who wants to better understand investment vehicles. Murray is thrilled to have designed and launched this microsite for author Jerry A. Miccolis, partner at Brinton Eaton Wealth Advisors.

In typical Wiley 'break it down' process, Jerry reviews every aspect of asset allocation and management of taxes, finance, investing, stocks, bonds, retirement strategy, corporate benefits administration, generational wealth, foundations, trusts, and much more. The Asset Allocation for Dummies book makes an affordable gift and a great investment for a loved one, or for yourself!

Thursday, October 1, 2009

Google reinvents the Internet, again

They dare other search tools to keep up! Install Google Sidewiki to your browser today and enjoy the power of wiki on every site you touch. http://www.google.com/sidewiki/

in reference to: Google Sidewiki (view on Google Sidewiki)

Friday, September 25, 2009

Measuring the Right Metrics

I'm reading through the October 2009 issue of Destination CRM (I know, you're fascinated) and enjoying the article called "Mistaken Metrics" by Lauren McKay. An interesting article about CSR satisfaction measurement, and something that resonated with me.

You don't realize how critical the CSR part of a company is until you deal with a firm where the CSR is deliberately trained to manipulate the conversation to 'supposed' service, without actually solving the problem. You can see this type of training all the time (not to bad mouth companies or industries)... insurance providers, tv providers, auto or appliance warranties. If you've ever had a problem in those areas, you know exactly how frustrating the call can be.

That type of customer service model must cease to exist.

How can you continue to grow a brand and great culture internally if you are frustrating and infuriating customers? In an attempt to minimize out-of-pocket expenses in correcting mistakes or making good on promises, these companies focus on the fact that their call center folks can use several tactics to make certain NOTHING gets fixed. Here's some of the all-time low CSR responses:

  • I'm not showing any record of that account
  • Can you hold please
  • I can have my supervisor call you back some time in the next 72 hours
  • I can only give you my first name
  • I don't have a direct extension
  • You'll have to call a different number for that
  • I can transfer you to that department if you like, click
  • I'm sorry, I'm not showing any record of that account
  • My computer is slow today
  • I can't give you my supervisor's name, but he will call you back within 72 hours
  • I can't credit your account, you have to call a different number for that
  • I can't see your payment information
  • Was I able to answer your questions?
  • I can't schedule that service directly, I can only put in a ticket
  • I can't credit your account until the ticket is resolved
  • I see someone canceled that ticket at 4 am
  • No, I can't see who canceled the ticket at 4 am, just that it was canceled
  • You must have canceled the ticket
  • I only have available people Mon-Friday 9-5
  • I see here that we previously gave you the opportunity to schedule that service
  • It says here that you canceled the service
  • We are going to have to charge you for canceling your service
  • If you want to contest the charges, I can't help you
  • There is no one to address your complaint to, just write to our address
  • It says that you ordered the service, so we will charge you for it, and there will be a surcharge for canceling
  • I'm sorry that no one called you, but we can re-schedule your service now

If you're one of the companies that participates in these carefully crafted anti-customer care tactics, I recommend some great suggestions for marketers from David Raab, author of The Marketing Performance Measurement Toolkit. (Obviously, I'm having a difficult time trying to be constructive, and David does a great job).

The only point I could make is that no amount of $100 offers for referring a friend could ever influence me.

I would NEVER do that to a friend, or even an acquaintance.

Tuesday, September 8, 2009

Mobile Media gets interesting and useful

Things are starting to move in mobile media.

Chuck Beardsley, Soal Marketing, points out that he now uses www.jott.com quite regularly to update facebook and twitter through voice translation on his mobile.

www.layar.com was recently featured in Advertising Age highlighting their developer platform that allows layers of statistical information to integrate with any media. Geotagged information will feed through real-time mobile video, seeing links, photos or text projected over specific locations, pulling information from flickr, wikipedia, twitter, yelp and more.

Thursday, September 3, 2009

Social Media: Ethics and Workplace Survey from Deloitte

"While the decision to post videos, pictures, thoughts, experiences, and observations to social networking sites is personal, a single act can create far-reaching ethical consequences for individuals as well as organizations. Therefore it is important for executives to be mindful of the implications and to elevate the discussion about the risks associated with it to the highest levels of leadership."


Sharon L. Allen
Chairman of the Board
Deloitte LLP

Deloitte has recently released a 2009 survey on Ethics and Workplace in relation to Social networking and reputational risk in the workplace. With the rapid growth and acceptance of social media and networking, the ways people choose to communicate and collaborate are varied and beyond the normal control of business. Even workplace policies banning the use of FaceBook or MySpace cannot stem the personal use and chatter existing on the Internet.

"Deloitte LLP’s 2009 Ethics & Workplace Survey shows that there is great reputational risk associated with social networking as 74% of employed Americans surveyed believe it is easy to damage a brand’s reputation via sites such as Facebook, Twitter, and YouTube."

The Deloitte survey reveals that only 15% of executives have elevated this discussion to the board room, although 58% agreed that it was necessary to do so. And, more importantly, one-third of employed respondents never even considered how their boss would feel about content posted, indicating that it is none of their business (freedom of speech anyone?)

Although our natural response, as communicators, is to put policies in place to serve as guidelines for social networking and publishing, only 50% of respondents indicated that such guidelines would impact their behavior.

How does your company manage the new rules of social media?

Wendy Flanagan

AMA B2B Sig Chair
Co-President,
Murray

908-362-8174 x111

cell 908-619-7204

LinkedIn Facebook Twitter


Chairperson, NJ MarCom Council
Board Member, NJAdClub
Member AMA, MENG

Upcoming lecture: Using Social Networks to Leverage Your Networking and Drive Your Business on behalf of the charitable Garden State Woman’s Education Foundation on September 17 at Fairleigh Dickinson University. Register Online

Thursday, August 20, 2009

CBS/Pepsi Max to Use Video in Print Ad

--As appeared in this week's PROMO Magazine online--

Aug 20, 2009 6:05 AM, Patricia Odell for PROMO Xtra

CBS and Pepsi Max have partnered in an exclusive marketing partnership to use video in an upcoming print advertisement. The two claim the ad marks the first use of such technology.

The technology, called video-in-print (VIP) uses a paper-thin interactive video player that will be packaged in a co-branded spread in the fall TV preview issue of “Entertainment Weekly.” The player is developed and manufactured by Americhip, Inc.

The ad talks up CBS’s Monday night comedy lineup and new dramas, and promotes the diet cola for men, Pepsi Max. The video in the Sept. 18 issue includes five channels of CBS and Pepsi Max content.

--end--

What I like about Americhip is their "Multisensorize(R)" approach to marketing, embracing sound, sight, touch, smell and taste. By engaging human senses, they make messages more memorable in experience marketing and nostalgic emotions. Only by generating favorable emotional response does a brand break into iconic stature.

I'll be first in line to pick up my copy of "Entertainment Weekly" to see this video in print for myself. How sturdy will it be? How big can they make it? How thick will it feel? Americhip is touting 45 minutes to an hour of content. How smooth will it run? Check them out on YouTube.

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